When Carol Kauffman was approached by a client who needed immediate help relating to students, she began with the VIA Survey. Her client was at a loss – Individual evaluations were low; she was considered boring; her boss wanted improvement and had suggested she may want to try to ‘just be funny’. Viewing the list of strengths, Carol was able to see that humor was near the bottom, not something her client would easily employ. Carol used her “crochet hook” approach, reaching further down the list to identify the client’s top humanity strength: kindness. The two developed a strategy to pull this lower strength up to create more favorable outcomes at work. The immediate results surprised Carol and led to improved awareness in her client, more favorable Individual evaluations and performance, and a happy boss.